FAQs

FAQs
FAQs2018-07-26T13:16:08+00:00
Is the physiotherapist qualified?2015-02-16T14:47:39+00:00

Absolutely! All our physiotherapists are Chartered and therefore members of the Chartered Society of Physiotherapy (CSP), Health and Care Professional’s Council (HCPC) and Physio First.

Do I need a Doctors referral to have physiotherapy?2013-11-12T14:47:58+00:00

No, if you are self funding you can book an appointment straight away. If you are covered by private healthcare insurance a GP referral maybe required, it is advisable to contact your insurance company first to see what they require.

How long is the initial physiotherapy appointment?2016-11-22T15:44:02+00:00

The initial physiotherapy consultation will take 40 minutes. The physiotherapist will take a full history before performing an examination (assessment). A treatment will also be included on your first visit. In the case of IPRS referrals your initial assessment will take 30 minutes and no treatment will be provided at this session. This is due to our contractual agreement with IPRS.

How long is a follow up physiotherapy treatment?2013-09-23T13:39:21+00:00

Follow up treatments are 30 minutes.

What are the opening hours of the clinic?2013-09-18T20:33:05+00:00

The clinic is open Monday to Friday from 7am to 7pm, and is closed on weekends. Please check with reception or your therapist as to appointment times and availability.

What are your charges for physiotherapy?2016-11-22T15:41:51+00:00

For self-funding patients our charges are £50 for the initial assessment and treatment, and £45 for any follow-up treatments needed. Please be aware the clinic accepts cards, cash or cheques for physiotherapy. For private healthcare charges please contact the receptionist. We can deal with your insurance company directly providing all relevant information is provided. Please check with your insurance provider what your policy covers, including an excess.

How many sessions of physiotherapy will I require?2013-09-23T13:39:57+00:00

This depends entirely on your injury/condition. The physiotherapist will give you a time scale of recovery and frequency of treatments required to achieve that.

Will I have to undress in my physiotherapy appointment?2013-09-23T13:40:50+00:00

The physiotherapist will ask you to remove some clothing to perform an assessment and/or treatment. Patients are welcome to wear shorts if necessary.

Do I need to bring along my MRI scans, Xrays or any other investigations?2013-09-23T13:41:22+00:00

It would be helpful to the physiotherapist if any information regarding your injury/operation/condition is brought along to your initial consultation.

I have private medical healthcare insurance – am I covered for physiotherapy?2013-11-12T14:50:27+00:00

Our physiotherapists are covered by a majority of insurance companies. Please contact our receptionist or your insurance provider for further details.

What is electrotherapy?2016-11-08T18:20:50+00:00

The clinic uses various treatments modalities which can be: electrical energy waves, ultrasonic waves and magnetic therapy. These treatments can assist the healing process by reducing pain, swelling and muscle spasm.

Do we offer manipulation?2013-05-07T14:38:36+00:00

Yes. All physiotherapists can perform manipulation and mobilisation techniques but treat each case on an individual basis.

What forms of payment do you accept?2016-11-22T15:59:15+00:00

For physiotherapy we accept cash, cheque or card payments.

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For massage appointments with Nick we only accept cash or cheques, however Ruth does accept card payments for her massage clients.

Does the clinic operate a cancellation policy, and what is it?2013-09-19T19:45:54+00:00
Yes, the clinic operates a 24 hour cancellation policy. Failure to cancel your appointment within 24 hours of your scheduled appointment time will result in the full fee being charged. We are happy, however, to waiver this fee if your appointment can be filled, so the earlier you can let us know if you can’t make your appointment the better. You never know when you may be needing an emergency appointment yourself one day!
What is massage good for?2016-11-08T18:20:49+00:00

Massage is effective in treating muscle fatigue and soreness, work or personal stress, sporting or general injuries, persistent patterns of tension, and much more, leaving with you an overall feeling of well-being.

How can massage help me?2013-08-20T12:46:09+00:00

Massage promotes deep relaxation, reduces stress, relieves muscle tension and stiffness, pain and spasm. It reduces anxiety and depression, stimulates the lymphatic system, nourishes and conditions the skin, strengthens the immune system and improves circulation. It also rebalances postural muscles, assists in weight loss and cellulite reduction, improves sleep patterns and complements your exercise regimes as well as other therapies you are undertaking. Not only does it so all that, but it leaves you feeling wonderful!

What massage techniques do you use?2016-11-08T18:20:49+00:00

We utilise a variety of techniques to personalise the treatment to your individual needs. These can include: Swedish, remedial, deep tissue and sports massage techniques, as well as passive stretching, mobilisation of joints and connective tissue, palmar healing (relaxation technique), and the occasional use of Chinese medicine techniques such as cupping and moxibustion.

What oils do you use for massage?2016-11-08T18:20:49+00:00

We use sweet almond oil as the carrier oil, and will add various mild aromatherapy oils to this such as lavender, geranium, sweet orange and eucalyptus or wintergreen, in various combinations. For those clients who have nut allergies we can use grapeseed oil instead.

How long are the massage appointments on offer?2013-09-18T20:32:16+00:00

We offer massages ranging from 30 minutes, to 45 minutes, one hour, and one and a half hours in duration.

What are your fees for massage?2016-11-22T15:40:04+00:00

45 minutes is £45, one hour is £60 and one and a half hours is £85. Please be aware that at present for massage therapy with Nick on Fridays we only accept cash or cheque, no card payments, however Ruth on Tuesdays does accept card payments.

On what days of the week and times is massage offered at the clinic?2015-06-05T14:56:07+00:00

Massage is currently available at the clinic on Tuesdays and Fridays between 11am and 7pm. The latest appointment we offer must be completed by 7pm, when the clinic closes, so if you require a 45 minute appointment, the latest time available is 6.15pm. Please contact for reception for more information.

Is the massage therapist qualified?2013-08-20T12:32:02+00:00

Yes. All our therapists are experienced, qualified and fully insured. Please see our “Meet The Team” page for individual details.

How long should I book for my first massage appointment?2013-09-18T20:32:40+00:00

At least 45 minutes is required on your first appointment. This is to allow enough time for discussing your issues, taking a medical history and for treatment.

How do I book a massage or reflexology appointment?2016-11-22T15:45:49+00:00

All massage appointments are booked through the clinics’ reception on 020 8444 1920 or 020 8444 2030. Please see contact details or page header for more information.

What do I wear for my appointment?2016-11-08T18:20:49+00:00

You will usually be asked to undress down to your underpants/boxer shorts. This is to allow for access to your back and leg areas for massage. If you are only wanting your back massaged, then you may keep loose fitting trousers on that can be lowered over your buttocks. Please be aware that under NO circumstances do we allow clients to be naked for reasons of hygiene and professionalism, and we always use towels for covering the areas of your body we are not working on in that moment for your comfort.

How long is a reflexology treatment and how many treatments will I need?2016-12-01T17:37:01+00:00

A typical reflexology treatment is one hour although 45 minute treatments are also available. Some people may benefit from a course of treatments particularly if they are seeking help with a specific issue, the number of sessions needed can be discussed after your first session. One-off reflexology treatments can also be helpful for general relaxation and stress reduction.

Can I have reflexology if I have a verruca?2016-12-01T17:33:10+00:00

Verrucas are a viral infection and are therefore contagious. As long as the infected area is thoroughly and effectively covered it is still possible to have a reflexology treatment although it may need to be slightly modified. It is important to make your therapist aware of any possible foot infections before your treatment or when booking a session.

Can reflexology help me sleep?2016-12-01T17:32:36+00:00

It is very common for reflexology clients to report that following a treatment they experience vastly improved sleep.

Can I have a reflexology treatment if I am pregnant or trying to conceive?2016-12-01T17:42:15+00:00

Some women have reflexology treatments as part of a balanced health programme when they are trying to conceive, during pregnancy and during the very early stages of labour. At AP clinic our reflexologist can offer treatments to women who are trying to conceive. However, currently she does NOT offer treatments to women during pregnancy.

Will I need to undress for a reflexology treatment?2016-12-01T17:30:31+00:00

Your reflexology treatment will involve work on your feet and lower legs therefore you will need to remove shoes and socks. Also it is a good idea to wear loose trousers that can be rolled up to just below the knee.

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